Rubbish Clearance Battersea Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Battersea provides rubbish removal and waste collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Rubbish Clearance Battersea, the provider of the waste collection and rubbish removal services.

Customer means the person, business, or organisation who requests and uses the Companys services.

Services means rubbish clearance, waste removal, collection, loading, transportation, and lawful disposal of waste provided by the Company.

Waste means any items, materials, or substances that the Customer asks the Company to remove, subject to applicable waste regulations and any exclusions stated in these Terms and Conditions.

Site means the premises, property, or location where the Services are to be carried out.

2. Scope of Services

The Company provides rubbish clearance and waste collection services, which may include household waste, garden waste, bulky items, light construction debris, and general non-hazardous waste. The specific scope of each job will be agreed at the time of booking or upon arrival at the Site following an on-site assessment.

The Company reserves the right to refuse to collect any waste that:

Is classified as hazardous or special waste, including but not limited to asbestos, chemicals, solvents, oils, clinical waste, gas bottles, or pressurised containers.

In the Companys reasonable opinion presents a health and safety risk to staff, the public, or the environment.

Cannot be safely accessed, lifted, or transported using reasonable care and standard equipment.

3. Service Area

The Company primarily provides rubbish clearance and waste removal services in and around Battersea and nearby areas. Availability, prices, and response times may vary depending on the Customers exact location and access to the Site. The Company reserves the right to decline a booking if the Site falls outside the service area or cannot be serviced for operational or safety reasons.

4. Booking Process

Customers may book Services by telephone, email, or through an online enquiry. To make a booking, the Customer will be required to provide accurate details of the type and approximate volume of waste, the location of the Site, access arrangements, and any relevant parking or loading information.

Any quote given prior to arrival at the Site is based on the information supplied by the Customer and is therefore an estimate only. The final price will be confirmed once the team has inspected the waste on-site and assessed the actual volume, type, and weight, as well as any additional work that may be required, such as carrying waste over long distances, working on upper floors without lift access, or dismantling bulky items.

A booking is not considered confirmed until the Company has communicated acceptance to the Customer and, where required, the Customer has provided any requested deposit or payment details.

5. Access and Parking

The Customer is responsible for ensuring that the Companys team has safe and reasonable access to the Site, including any necessary keys, entry codes, permits, or escort arrangements. The Customer must inform the Company in advance of any restrictions affecting access or parking, such as height barriers, red routes, private land, or controlled parking zones.

Where parking charges, congestion charges, tolls, or similar costs are incurred in the course of providing the Services, these may be charged to the Customer in addition to the service price, unless otherwise agreed in writing.

If the Companys team is unable to access the Site or complete the job due to access issues or waiting times beyond a reasonable period that are not the Companys fault, the Company reserves the right to charge a call-out fee, an hourly waiting rate, or a proportion of the agreed service price.

6. Customer Obligations

The Customer agrees to:

Provide full and accurate information when making a booking.

Ensure that waste is clearly identified and made accessible for collection.

Separate, where possible, items that require special handling or disposal, and inform the Company accordingly.

Obtain any necessary consents from landlords, neighbours, building managers, or local authorities to enable the Services to be carried out.

Not request the Company to remove any prohibited or illegal items.

7. Pricing and Payment

Prices are generally based on the volume of waste collected, the type and weight of the waste, and the labour and time required to complete the job. Additional charges may apply for heavy or dense waste, difficult access, extra labour, or specific disposal requirements.

Unless otherwise agreed in writing, payment is due in full on completion of the job, on the same day the Services are carried out. The Company accepts commonly used payment methods as advised at the time of booking, which may include cash, debit or credit card, or bank transfer.

For commercial customers or larger projects, the Company may agree separate payment terms, including deposits, staged payments, or invoicing. All invoices are payable by the due date stated. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts, in line with applicable UK legislation.

8. Cancellations and Amendments

The Customer may cancel or amend a booking by providing as much notice as possible. Where a booking is cancelled or significantly changed with less than 24 hours notice, the Company reserves the right to charge a cancellation fee to cover costs and loss of opportunity.

If the Company arrives at the Site at the agreed time and is unable to complete the job due to circumstances beyond its reasonable control, including but not limited to lack of access, incorrect information provided by the Customer, or the presence of prohibited waste, the Company may charge a call-out or cancellation fee.

The Company may cancel or reschedule a booking where necessary due to operational issues, staff illness, vehicle breakdown, extreme weather, safety concerns, or other events beyond its reasonable control. In such cases, the Company will aim to notify the Customer as soon as practicable and offer an alternative time or a full refund of any pre-paid amount. The Company will not be liable for any indirect loss or inconvenience arising from such cancellations or delays.

9. Waste Handling and Regulations

The Company operates in accordance with applicable UK waste management laws and regulations, including duty of care requirements. The Company will transport and dispose of collected waste at licensed facilities and will take reasonable steps to maximise recycling and recovery where practicable.

By using the Services, the Customer confirms that they have the right to give the Company possession and control of the waste. Once waste has been collected by the Company, ownership of that waste passes to the Company, unless otherwise agreed in writing or where regulations require specific handling of certain items.

The Customer must not knowingly include in the waste any items or substances that are prohibited by law or by these Terms and Conditions. Where such items are discovered, the Company may refuse to remove them, request that they be separated, or charge an additional fee to arrange specialised disposal, if legally permitted.

10. Liability and Insurance

The Company will exercise reasonable care and skill while providing the Services. However, the Customer accepts that minor scuffs, marks, or disturbance may occur during the moving of bulky items, particularly in confined spaces, stairwells, or areas with delicate finishes.

The Companys liability for any loss or damage arising from the provision of the Services shall, to the fullest extent permitted by law, be limited to the direct cost of repair or replacement of the affected item or property, up to a maximum amount equal to the total price paid or payable for the relevant job. The Company will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under UK law.

The Customer is responsible for removing or securing any fragile, high-value, or sentimental items that may be at risk during the rubbish clearance process. The Company will not be responsible for any loss or damage to items that the Customer has not clearly identified or separated from waste.

11. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, preferably within 48 hours of the job being completed, providing details of the issue and any supporting information. The Company will investigate the matter and, where appropriate, may offer to carry out remedial work, provide a partial refund, or take other reasonable steps to resolve the complaint.

12. Data Protection and Privacy

The Company may collect and process personal data such as the Customers name, contact details, and service address in order to provide the Services, manage bookings, handle payments, and maintain records. The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to keep such data secure and confidential.

The Customers details will not be sold to third parties. Data may be shared with trusted partners or service providers where necessary to deliver the Services or comply with legal obligations, such as payment processors or regulatory bodies.

13. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is due to events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather conditions, fire, flood, accident, road closures, strikes, industrial disputes, acts of terrorism, or interruption of utilities or transport networks.

14. Variations to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Customer and will apply to future bookings. The version in force at the time of booking will apply to that specific job.

15. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted but the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter, formation, or the provision of the Services shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. Entire Agreement

These Terms and Conditions, together with any written quotation, confirmation, or other document expressly agreed between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions.